Refund policy

Refund Policy

We want you to be happy with your purchase. If you're not fully satisfied, here's how our refund process works.

1. Return Window
   You have 30 days from the date of delivery to request a return or exchange.
2. Eligibility
   To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
3. How to Start a Return
   Contact us at support@magnesiumbreeze.com with your order number and reason for return. We will guide you through the next steps.
4. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.
5. Damaged or Incorrect Items
   If you received a damaged or incorrect item, contact us at support@magnesiumbreeze.com with photos of the item, and we will resolve this at no additional cost to you — no return needed in most cases.
6. Late or Missing Refunds
   If you haven't received a refund yet, first check your bank account again, then contact your payment provider. If you've done this and still have not received your refund, contact us at support@magnesiumbreeze.com.
7. Contact
   Questions about returns and refunds can be sent to support@magnesiumbreeze.com.